Terms & Conditions

At Al Basha, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") and related services (collectively, the "Services"). By using Al Basha, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information that you provide to us when you create an account, use the Services, or communicate with us. The information we collect includes:

• Personal Identification Information: Name, phone number, email address, and other contact details.
• Location Data: GPS-based location data to facilitate driver assignments and deliveries.
• Transaction Information: Payment details, transaction history, and billing address.
• Usage Data: How you interact with the app, including device information, operating system, IP address, and app usage analytics.
• Communication Data: Messages and interactions between drivers and merchants through the app.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve the Services.
• To process transactions, handle orders, and facilitate deliveries.
• To communicate with you regarding your account, services, and support.
• To personalize your experience and deliver targeted offers or content.
• To analyze app usage for improvements and bug fixes.
• To comply with legal obligations.

3. How We Share Your Information

We may share your personal information in the following circumstances:

• With Service Providers: We may share your data with third-party partners and service providers who assist us in providing the Services (e.g., payment processors, cloud hosting).
• With Drivers and Merchants: We may share necessary data between drivers and merchants to facilitate deliveries (e.g., location data for drivers).
• For Legal Reasons: We may disclose information if required by law or to protect our rights, the rights of users, or the safety of individuals.

4. Security of Your Information

We use reasonable security measures to protect your personal data. However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: You can request to view the personal information we hold about you.
• Correction: You can request corrections to inaccurate or incomplete data.
• Deletion: You can request the deletion of your account and data.
• Opt-Out: You can opt-out of marketing communications by following the unsubscribe instructions in the emails we send.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze usage patterns, and personalize content. You can disable cookies in your device settings, but doing so may limit some functionality.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the “Effective Date” at the top of the page or by providing direct notice through the app.